Gbajee12's Privacy Policy

This privacy policy is issued by the gbajee12 platform ("we", "us", "our") and applies to all users ("you", "your"). By using our services through the gbajee12 website, mobile application, or any other channel, you agree to this policy.

Gbajee12 has established itself as a trusted platform for Bangladesh's gaming community. We believe that genuine trust cannot exist without transparency and accountability, which is why our privacy policy is written in plain, straightforward language so every member can easily understand it.

• This policy applies to all services and platforms operated by gbajee12.
• By registering, logging in, or using our services, you automatically accept this policy.
• You will be notified by email or on-site notification if any part of this policy changes.
• For any questions or concerns, reach us at support@gbajee12.app.

Gbajee12 only collects information that is genuinely necessary for operating the service, ensuring security, and meeting legal obligations. We never ask for excessive or irrelevant data.

In addition to information you provide directly, some data is collected automatically — such as cookies and log data. This is covered in detail in the Cookies Policy section.

Collected data is used solely for its stated purpose. gbajee12 never uses your information for unrelated activities. Below, we clearly outline what data is used for and why.

• Account Management: To confirm registration, login, and profile updates.
• Payment Processing: To process deposits and withdrawals and to maintain transaction records.
• Service Improvement: To personalize your gaming experience and inform the development of new features.
• Security: To prevent fraud, hacking, and unauthorized access to accounts.
• Legal Compliance: To meet KYC, AML (Anti-Money Laundering), and regulatory compliance requirements.
• Customer Support: For fast resolution of your complaints or queries.
• Promotions: Only to inform you of relevant offers and bonuses, with your consent.

We never use your data for third-party marketing purposes and do not share it with any advertising networks.

Gbajee12 retains your data only for as long as necessary — while your account is active and for any period required by applicable legal obligations.

• Active Account Data: Retained for as long as your account remains active.
• Transaction Records: Up to 5 years, as required by legal obligations.
• KYC Documents: 3–7 years, as required by regulatory guidelines.
• Log Data & Technical Information: Typically 90 days to 1 year.
• Closed Account Data: May be retained in limited form for fraud prevention purposes.

After the retention period, data is securely deleted or anonymized so that you can no longer be identified. Our servers are housed in data centers secured to international standards.

Gbajee12 never sells your personal data. However, limited information may be shared with trusted partners where necessary for the operation of our services.

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the information necessary to complete transactions.
• Law Enforcement: Data may be disclosed in accordance with court orders or government directives.
• Security Provider: Specialist partners in fraud detection and cybersecurity.
• Audit & Compliance: For audits required by licensing authorities.

Before sharing any data with a third party, a non-disclosure agreement (NDA) is signed, and they may only use the data for the specific purpose agreed upon.

Gbajee12's website and app use cookies and similar technologies to enhance your browsing experience and maintain service quality.

• Essential Cookies: Used to maintain your login session and ensure security — these cannot be disabled.
• Functional Cookies: To remember your preferences and settings.
• Analytical Cookies: To analyze site usage — you can turn these off at any time.
• Performance Cookies: To measure page load times and overall technical performance.

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the service.

As a gbajee12 member, you have full control over your personal data. Under GDPR and international data protection laws, you are entitled to the following rights.

To exercise any of these rights, email us at support@gbajee12.app. We aim to respond within 30 days.

Gbajee12 is strictly for users aged 18 and above. Registration and use of our services by minors is strictly prohibited. We do not knowingly collect or process any information from individuals under the age of 18.

• Age verification is carried out at the point of registration.
• Proof of age documentation may be requested for any account under suspicion.
• Any account identified as belonging to a minor will be immediately suspended and all associated data permanently deleted.
• Parents or guardians can report suspicious accounts to us.

Gbajee12 uses industry-leading technology to protect your data — and it's not just the technology. Our entire team is trained in data protection practices.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication: Two-factor authentication available for your account.
• Firewall & Intrusion Detection: Round-the-clock security monitoring at the server level.
• Regular Security Audits: Regular security audits conducted by independent third-party experts.
• Data Masking: Sensitive data is masked before being stored.
• Access Control: Only authorized personnel have access to specific data within our organization.

For any privacy-related questions, complaints, or data requests, please reach out to our dedicated Privacy Team.

• Email: support@gbajee12.app
• Live Chat: 24/7 support in Bengali is available directly on our website.
• Response Time: Responses are typically provided within 24–48 hours.
• Dispute Resolution: Complex issues are resolved within a maximum of 30 days.

If you believe your privacy rights have been violated and we were unable to resolve the matter together, you have the right to file a complaint with the relevant regulatory authority.